abe8's Privacy Policy
abe8's complete and transparent commitment to how your personal information is collected, stored, and kept secure.
abe8 places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect from users of our platform, how that information is used, and what steps we take to keep your information secure.
By using abe8's website and services, you are considered to have accepted the terms of this Policy. This Policy operates alongside our Terms and Conditions. If you have any questions, please contact us.
Scope of Data Collection
When you register with abe8 or use our services, we may collect various types of information. This information comes primarily from two sources.
1.1 Information You Provide
Information you give us directly includes:
- Full name and date of birth (for age verification — only users aged 21 or older may use the service)
- Email address and mobile number
- Payment information — bKash, Nagad, or Rocket account numbers (for the purpose of processing transactions)
- National ID card or other identity document details (when identity verification is required)
- Information provided when contacting our support team
1.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device identifier information
- Browser type and version
- Log data relating to the duration and nature of service use
- Information collected through cookies and similar tracking technologies
We never store your payment PIN, password, or full card number. Sensitive payment information is not retained on our servers after a financial transaction is completed.
Purpose of Data Use
abe8 uses your personal information only for specific and legitimate purposes. Each purpose is described in detail below:
2.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your account, and to provide the services you have requested. This includes processing deposits, withdrawals, and other transactions.
2.2 Identity Verification and Security
We use your information to prevent fraud, protect accounts, and ensure cybersecurity. This includes the age verification process to confirm that all abe8 users meet the age requirement.
2.3 Customer Support
Our support team is available 24/7 via live chat and email to assist you. Your information is used to communicate with you and to resolve your issues effectively.
2.4 Service Improvement
We may use aggregated and anonymised data to improve the user experience, add new features, and analyse platform performance. No personally identifiable information is used for this purpose.
2.5 Legal Compliance
We may be required to use or disclose information as necessary to comply with applicable laws, regulations, or lawful government directives.
Data Storage and Security
abe8 applies industry-standard security measures to keep your personal information secure.
3.1 Encryption and Technical Safeguards
Our platform uses SSL (Secure Socket Layer) encryption technology. This ensures that all information exchanged between your browser and our servers remains secure. Payment information is specially encrypted and kept under restricted access.
3.2 Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
3.3 Access Controls
Only authorised staff who require the information for specific tasks have access to your data. All staff operate under strict confidentiality agreements.
If any security breach comes to our attention, we will promptly notify the affected users and take the necessary steps.
Sharing Information with Third Parties
abe8 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:
4.1 Service Partners
Trusted third parties may be involved in payment processing (bKash, Nagad, Rocket), technology services, and customer support operations. In such cases, they are given access only to the information needed for the specific task and operate under confidentiality agreements.
4.2 Legal Requirements
Information may be shared with relevant authorities in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such circumstances.
4.4 With Your Consent
Before sharing your information with third parties for any purpose other than those listed above, we will obtain your explicit consent.
Cookies and Tracking Technologies
abe8's website uses cookies and similar technologies. These help improve your browsing experience and analyse platform performance.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used for tasks such as maintaining login sessions, security verification, and remembering your preferences. Disabling these cookies will prevent the website from functioning properly.
5.2 Performance Cookies
These cookies help us understand how users are using our platform. This information is particularly useful for improving service quality. All data collected by these cookies remains anonymous.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit the functionality of the service.
Your Rights and Choices
You have certain important rights over your personal information on abe8. Contact us to exercise these rights.
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You can request that any inaccuracies in your information be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
- Right to Object to Processing: You can object to your information being used for specific purposes.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
- Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, send a request to our email ([email protected]). We will process your request as quickly as possible.
Protection of Minors
abe8's services are for users aged 21 or older only. We do not knowingly collect personal information from minors.
Each user's age is verified at the time of registration. If we become aware that someone under the age of 21 is using our services, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please inform our support team.
Policy Changes and Updates
abe8 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you via a notice on the website and/or by email to your registered address.
The date of the update will be noted at the top of this page. Continued use of our services after any changes means you have accepted the revised Policy.
We recommend reviewing this page regularly to stay informed about changes to the Policy.
Related Policies
This Privacy Policy is part of abe8's overall terms. Please read the pages below for the complete usage guidelines and conditions:
- Terms and Conditions — Full terms of service use
- Responsible Gaming — Guidelines for safe and responsible play
- About Us — Detailed information about abe8
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to contact us. abe8's support team is ready to assist you 24/7.
Contact Information
[email protected]
Active 24/7 — support available in both Bengali and English
7 days a week, 24 hours a day — contact us any time